Services · Application support & maintenance
Support that gets cheaper
and smarter every quarter
Traditional application support burns budget standing still. Ours bends the cost curve down: agentic triage that resolves the repeat incidents, proactive monitoring that catches failures before users do, and Build-Operate-Transfer capability centers when you want the whole function owned and then handed over.
What’s included
Keep-the-lights-on, with a difference
Agentic triage & resolution
Agents classify, enrich and resolve the repeat incidents that make up most of a support queue, and escalate the genuinely new ones to humans with full context attached. The ticket count goes down, not just the response time.
Proactive monitoring & SLAs
Observability across applications, integrations and infrastructure, with SLA-driven support for the estates that cannot go down: EDI flows, ERP integrations, customer-facing platforms. Failures get caught and fixed before the business notices.
Continuous improvement
Every quarter, the top incident drivers get engineered away: automation for the manual steps, fixes for the root causes, small enhancements the business has waited on. Support budget becomes improvement budget over time.
Build-Operate-Transfer
When you want the whole function, then want it back
For enterprises consolidating support at scale, we stand up dedicated Global Capability Centers on a Build-Operate-Transfer model: we build the team, run it to SLA, and hand it over on schedule. A 250-person GCC built in 60 days cut an ~$40M annual run-rate to ~$12M, then transferred after three years as promised.
60 days
To stand up a 250-person capability center, recruiting included.
$40M → $12M
Annual run-rate reduction on the supported estate.
3 years
Operate phase, then a clean handover to the client, as contracted.
Let’s talk outcomes
Let’s build systems that think, act and evolve.
Start with a conversation about a use case, a framework fit, or a private DEXA briefing. US · UK · India.