Information Systems Management (ISM) is to do with facilitating the ‘Innovation to Improvisation’ cycle of an enterprise globally. Fundamental to the practice is the need to understand the continuous nature of business transformation at the operational level affecting changes in the business systems that can effectively serve the global organization uniformly.

For example, when cost savings becomes a business objective to be achieved, it needs to be translated to a global initiative for implementation across the business processes distributed through out the geographies; rather than just a discrete functional and local measure. Such an effort that looks at rationalizing processes and systems in unison demands a Global Service Delivery model not just from a labor dimension but also building, maintaining and supporting multiple versions and Meta data across the enterprise addressing global and local requirements concurrently

Another critical aspect of outsourcing is the nature of engagement itself. Rather than just shifting the inefficiencies of the internal organization to an external entity, it is necessary that the cause for the outsourcing be addressed with sincerity. Not only must an alignment be sought for Service Level Agreements between the IS department and an outsourcing vendor, but also measurements aligned, calibrated, measured and broadcast to the concerned people across the business organization. Such an arrangement where Outsourcing is involved would be a partnership and not a vendor – customer arrangement.

This Business Line is supported by the following Service Areas:

Business Applications & Technology Design: Undertakes design of application systems that includes the high level design resulting in business artifacts and low level design resulting in systems artifacts. This work is accomplished by architects who have the expertise across Business Architecture, Process Architecture, Change Architecture, Applications & Technology Architecture and Infrastructure Architecture including data, security, communication, network, and business intelligence.

Applications Reengineering & Integration Services: Undertakes work using the Services Oriented Architecture (SOA) and Web Services frameworks integrating new applications with existing legacy applications including data transformation services.

Business Applications Development: Undertakes work for bespoke applications development based on re-usable components or newly developed specifications on almost all platforms.

Business Applications Maintenance & Support: Undertakes maintenance & Applications support on a turnkey basis to support any legacy and / or newly developed application including first, second and third level of resolution.

Package Implementation Services: Working in collaboration with leading software and Independent Package Vendors such as SAP, Oracle, BEA Systems, Microsoft, Interwoven, Autonomy, Vignette and Pentahoe among others, support the Package implementation and systems integration of the customer enterprise.

Our Global Service Delivery capability combines the strengths of:

• A robust global Service Development Platform that automates the entire Project Management Lifecycle right from Definition through Performance Measurement.
• Focused Industry Vertical and Functional Expertise supported by the demonstrable Intellectual Property.
• Business components produced by the solutions business that can be leveraged for “Time To Market” business advantages.
• Facilitation of a measurable alignment between the business and IT organization.
• The best of ‘talent available on tap’ that works against the ratio of Industry Attrition rates.